Shipping Policy

At Dr. Joel Kaplan Inc., we strive to provide efficient and reliable shipping services. Below you will find detailed information about our shipping & return policies.

Order Processing

  • Over 95% of all orders are picked up and shipped by the next business day.
  • We are committed to processing your order within 1 business day. For example, if you place your order on Tuesday at 3 pm, we will have your order ready for the shipping carrier by Wednesday at 3 pm. However, if the shipping carrier arrives before this time, your package might not be ready. This is a rare occurrence and only happens 5% of the time.

Shipping Options

  • Expedited Shipping: We offer expedited shipping options with UPS and FEDEX, including Next Day Air, 2 Day, and 3 Day delivery. These options come with GUARANTEED delivery times. Note that your order may ship out the following business day. For urgent needs, please contact us directly for RUSH handling and order processing.
  • Standard Shipping: Within the United States, most orders are delivered within 5-7 business days. During holidays and peak times, delivery carriers may experience delays. You will receive a shipment confirmation with tracking information once your order is shipped, allowing you to monitor your shipment’s progress and estimated delivery date.

International Shipping

  • For accurate delivery times for international packages, please contact your chosen carrier. UPS and FEDEX generally provide faster international shipping compared to USPS.
  • Please be aware that customs clearance is required for international orders, which may cause delays. Additionally, you may be responsible for small import fees. We recommend tracking your package daily to avoid delays and contacting the shipping carrier if you notice any issues.

Return Policy

  • Due to the nature of our products, we do not accept returns. However, we offer a 30-day return policy for Dr. Joel Kaplan Pump Systems, DEEP: The Ultimate Penile Extender, and STIMULATE: Red Light Therapy (minus a 10% processing fee). Products with this 30-Day Money Back Guarantee will be marked accordingly on the product page.
  • You have 30 days to report a defective product. We will send you a replacement and may include a return label for you to send the defective product back to us.
  • If you experience fit issues with Dr. Joel Kaplan’s penis pumps, you have 30 days to request a FREE exchange. If the incorrect size was chosen due to inputting measurements incorrectly, you will be responsible for the shipping costs.

Free Shipping

  • We offer free shipping on all US orders over $99.

Discreet Shipping

  • Unmarked Packaging: All orders are shipped in plain, unmarked boxes with no indication of the contents inside.
  • Confidential Labels: Our shipping labels feature only the necessary information, without any reference to the product purchased.
  • Secure Delivery: Each package is securely sealed to ensure that your items arrive safely and without tampering.

Rest assured, your order will arrive with the utmost discretion, giving you peace of mind and privacy.

For any additional questions or assistance, please feel free to contact our customer support team. We are dedicated to ensuring your satisfaction and providing the best possible service.